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Topic: DRP shop makes my customer very happy!

Big-T
Senior Member

Posts: 2773
Location:
Pelham, AL
Registered:
September 2004

DRP shop makes my customer very happy!	Fri, 03 September 2010 20:52

Elderly lady wrecks her 2001 Camry two different times. Each time State Farm "directs" (she said told her to go to a specific shop)for repairs. Repairs suck and her vehicle is left with a bent a pillar and a left rail that has been stitch welded and looks like an accordion. Front airbag sensor mounted to the left rail is bent. Radiator support still bent, painted over flaking paint with no feathering. Front bumper mount on the radiator support broken loose and rusted due to a poor weld job. Used doors used on the left side wreck look like they were sanded with a brick and painted with a broom. Roof and passenger quarter panel wasn't wrapped and the shop tried a "burn in" (FAIL). Various other cosmetic issues, bent belt moulding, side moulding falling off etc. Fast forward 1 year and she let's her son drive the car. He wrecks it. She decides to have it towed to us instead. We disassemble and find the safety issues. I notice the rail and other safety issues and get an authorization from her to be her expert and get State Farm out to inspect. Short of the long is....the lady said the car started knocking after the accident. Since the loss was non covered she's grateful to the DRP shop for butchering her vehicle and to State Farm for totaling it out as it should be. If they'd fixed her vehicle properly she'd be stuck with a non covered accident and a broken down vehicle. Instead she'll have approximately $4900.00 in her pocket after my $1054.00 in storage, services and fees. She's one happy camper. She thought the car was worth about $4000.00. Thank God for the DRP system! (btw...the shop is still on the list along with several other hack shops....meaning we all know insurers don't pick shops because of quality and equipment.) [Updated on: Fri, 03 September 2010 20:55] [Report message to a moderator]

900500
Senior Member

Posts: 1231
Location:
San Diego
Registered:
May 2006

Re: DRP shop makes my customer very happy!	Fri, 03 September 2010 21:31

I follow you up to the point of it being a non covered accident. Please enlighten me. [Report message to a moderator]

Current Time: Fri Sep 21:36:44 ric 2010

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